Diary and client relations manager
Organise an executive's time and hold the relationship with their contacts.
- Block code
- SECR-REL
The format
Three months, two hours a day.
- Certificate programme · 128 h
- Two hours a day
- 250,000 F — the same fee for all sixty
- All in the same format, at the same fee.
The qualification
A CQP under MINEFOP accreditation.
- Leads to the CQP — Certificat de Qualification Professionnelle, which the ministry used to call the AQP.
- Awarded under MINEFOP accreditation.
- The full programme for the same profession remains open to anyone aiming for the complete qualification.
Sessions
A new session opens every quarter.
Next intake: Monday 5 October, with enrolment open until 9 October. The following one starts on 4 January 2027.
- First-quarter intake — enrolment closes on 9 October5 Oct.
- Second-quarter intake — 20274 Jan.
Objectives
What you will be able to do.
Keep a shared diary and arbitrate between appointment requests
Handle travel, rescheduling and the unexpected without disrupting the day
Prepare files ahead of appointments
Organise a meeting and a business trip from start to finish
Write minutes and follow up on decisions
Qualify an incoming request and handle a complaint
Communicate in professional English in writing, on the phone and at reception
Programme
Four modules.
Module 0132 h Module 0232 h Organising meetings and business travel
Module 0332 h Customer relations and request handling
Module 0432 h Professional communication and languages
Who it is for
Who it is aimed at.
- Learners who are at ease with people and express themselves well. Some knowledge of English is a plus; the block covers the professional English that is useful.
Afterwards
Where it leads.
- Junior executive assistant, front-desk and customer relations officer, diary manager. This is the block that opens up roles working alongside executives.
Method
How it works.
Systematic alternation between short theory sessions and practical work, with most of the time spent on practice
Progression from simple to complex: each module builds on what was learnt in the previous one
Realistic role-plays drawn from Cameroonian business cases
Considered use of generative AI as a working tool, in line with the common core
Regular formative assessments and a final integrative project drawing on all four modules
Assessment
How you are assessed.
Formative assessment at the end of each module (graded role-play and practical exercises)
Practical work assessed against competency sheets
Final integrative project, presented and defended before the trainer
One graded assignment per module in the online course space
Tools
What you work with.
Shared calendar and online appointment booking tool
Video-conferencing and room booking tool
A lightweight CRM for contact records and history
A computer-assisted translation tool and an English grammar checker
Templates for notices of meeting, agendas and minutes
Keep exploring
In the same field.
Join the next session
Ready to get started?
Sessions open every quarter. Apply now or request the detailed brochure — our advisers will get back to you.