Run the day-to-day administration of a department and keep information moving.
Next intake: Monday 5 October, with enrolment open until 2 October. The following one starts on 4 January 2027.
Place the job within an organisation chart and identify the decision-making channels
Get organised: priorities, interruptions, lists, time management
Maintain the discretion and loyalty the job demands, and know their limits
Provide professional front-desk and telephone reception
Produce everyday administrative documents and batch documents
Automate repetitive tasks without writing code
Keep track of files, follow up and coordinate between departments
Systematic alternation between short theory sessions and practical work, with most of the time spent on practice
Progression from simple to complex: each module builds on what was learnt in the previous one
Realistic role-plays drawn from Cameroonian business cases
Considered use of generative AI as a working tool, in line with the common core
Regular formative assessments and a final integrative project drawing on all four modules
Formative assessment at the end of each module (graded role-play and practical exercises)
Practical work assessed against competency sheets
Final integrative project, presented and defended before the trainer
One graded assignment per module in the online course space
Full office suite with mail merge
A no-code forms and automation tool
An AI assistant for drafting, summarising and translation
A shared task and file tracking tool
Business templates: letter, memo, minutes, notice of meeting
Sessions open every quarter. Apply now or request the detailed brochure — our advisers will get back to you.