Supply, stock and after-sales service
Make the logistics behind the promise actually deliver it.
- Block code
- ECOM-OPS
The format
Three months, two hours a day.
- Certificate programme · 128 h
- Two hours a day
- 250,000 F — the same fee for all sixty
- All in the same format, at the same fee.
The qualification
A CQP under MINEFOP accreditation.
- Leads to the CQP — Certificat de Qualification Professionnelle, which the ministry used to call the AQP.
- Awarded under MINEFOP accreditation.
- The full programme for the same profession remains open to anyone aiming for the complete qualification.
Sessions
A new session opens every quarter.
Next intake: Monday 5 October, with enrolment open until 2 October. The following one starts on 4 January 2027.
- First-quarter intake — enrolment closes on 2 October5 Oct.
- Second-quarter intake — 20274 Jan.
Objectives
What you will be able to do.
Find, evaluate and negotiate with local and import suppliers
Calculate a landed cost price, customs and transport included
Set reorder point, safety stock and replenishment lead time
Make stock quantities reliable through cycle counting
Clear slow-moving products and control shrinkage
Organise a warehouse: layout, location addressing, picking, checking
Run an after-sales service that complies with Cameroonian warranty rules
Programme
Four modules.
Module 0132 h Module 0232 h Stock management
Module 0332 h Warehouse and order picking
Module 0432 h After-sales service and customer retention
Who it is for
Who it is aimed at.
- Learners with a sense of organisation. The block is also aimed at retailers and depot managers who want to structure their purchasing and stock.
Afterwards
Where it leads.
- Supply manager, stock manager, after-sales service manager. This is the block that keeps the sales promise.
Method
How it works.
Systematic alternation between short theory sessions and practical work, with most of the time spent on practice
Progression from simple to complex: each module builds on what was learnt in the previous one
Realistic role-plays drawn from Cameroonian business cases
Considered use of generative AI as a working tool, in line with the common core
Regular formative assessments and a final integrative project drawing on all four modules
Assessment
How you are assessed.
Formative assessment at the end of each module (graded role-play and practical exercises)
Practical work assessed against competency sheets
Final integrative project, presented and defended before the trainer
One graded assignment per module in the online course space
Tools
What you work with.
Spreadsheet for cost price and reorder point calculation
A stock management tool synchronised with the shop
Barcode scanner and label maker
Purchase order, goods received note and complaint form templates
Supplier evaluation and quality control grids
Keep exploring
In the same field.
Join the next session
Ready to get started?
Sessions open every quarter. Apply now or request the detailed brochure — our advisers will get back to you.